The vital work of protecting vulnerable populations often takes collaboration. Healthcare Management Solutions, LLC (HMS) has many years of experience serving as both a prime and subcontractor. We’re interested in selectively and strategically partnering with other companies that embrace our values, that complement our capabilities, and that share our passion for improving quality of care and IT efficiency for our clients and their end-users.

Performance Reports

Performance Reports

Marketplace Plan Management Compliance Reviews (MPMCR) – CPAR

HMS’ quality of work is exceptional. Their willingness and ability to adapt to a shifting environment during the Base Year of the contract and the ability to ensure that the deliverables were still timely and of high quality is commendable. HMS’ adherence to the schedule is unmatched. HMS demonstrates exceptional ability to forecast and manage costs while taking on Ad Hoc projects. HMS’ project manager is able to manage the contract very effectively. The scheduling and staffing at HMS is exceptional as exhibited by the lack of quality, schedule, or timeliness problems in the base year. Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.

“HMS’ quality of work is exceptional. Their willingness and ability to adapt to a shifting environment during the Base Year of the contract and the ability to ensure that the deliverables were still timely and of high quality is commendable. HMS’ adherence to the schedule is unmatched. HMS demonstrates exceptional ability to forecast and manage costs while taking on Ad Hoc projects. HMS’ project manager is able to manage the contract very effectively. The scheduling and staffing at HMS is exceptional as exhibited by the lack of quality, schedule, or timeliness problems in the base year. Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.”

Oversight of State Performance (OSP) – CPAR

HMS facilitated strong relationships with the States and CMS Regional Offices and recommend practical areas of improvement. The outcome of HMS’ work includes, but is not limited to, improvements in surveyor outcomes, implementation of complaint protocols, establishment of staff accountability, and increased quality and efficiency in State operations. HMS also exceeded the expectations by providing assistance on surveys with short notice when needed by CMS and the States. For some of these cases, this allowed CMS to provide oversight of facilities to ensure that residents and patients were receiving quality care in a safe environment. HMS made every effort to schedule surveys together, when possible, in order to assist with cost control. Also, when there were unanticipated survey cancellations, HMS worked to see if they could salvage the travel costs and conduct a survey at a different facility. HMS management was highly responsive to feedback on specific tasks and took immediate action to ensure that CMS’ needs were met.

“HMS facilitated strong relationships with the States and CMS Regional Offices and recommend practical areas of improvement. The outcome of HMS’ work includes, but is not limited to, improvements in surveyor outcomes, implementation of complaint protocols, establishment of staff accountability, and increased quality and efficiency in State operations. HMS also exceeded the expectations by providing assistance on surveys with short notice when needed by CMS and the States. For some of these cases, this allowed CMS to provide oversight of facilities to ensure that residents and patients were receiving quality care in a safe environment. HMS made every effort to schedule surveys together, when possible, in order to assist with cost control. Also, when there were unanticipated survey cancellations, HMS worked to see if they could salvage the travel costs and conduct a survey at a different facility. HMS management was highly responsive to feedback on specific tasks and took immediate action to ensure that CMS’ needs were met.”

Oversight of State Performance (OSP) 2 – CPAR

HMS performed their survey duties professionally, competently, and with an understanding that they represented both HMS and CMS. The COVID-19 Public Health Emergency presented challenges to the contract. While there was a period where HMS did not receive survey requests, their time was used effectively in getting surveyors prepared to respond to CMS’ needs. The surveyors had to familiarize themselves with multiple revisions to CMS regulations and guidance related to infection control, as well as CDC recommendations for COVID-19. Detailed actions plans were developed and monitored, and HMS assisted the States in executing the plans through multiple activities. The outcome of HMS’ work included improvements in meeting timeliness metrics. HMS ensured a strict adherence to the GSA rates and Federal Travel Regulations in an effort to maintain costs at a minimum. HMS staff, including the Project Director, was always readily accessible and maintained open communication with CMS staff.

“HMS performed their survey duties professionally, competently, and with an understanding that they represented both HMS and CMS. The COVID-19 Public Health Emergency presented challenges to the contract. While there was a period where HMS did not receive survey requests, their time was used effectively in getting surveyors prepared to respond to CMS’ needs. The surveyors had to familiarize themselves with multiple revisions to CMS regulations and guidance related to infection control, as well as CDC recommendations for COVID-19. Detailed actions plans were developed and monitored, and HMS assisted the States in executing the plans through multiple activities. The outcome of HMS’ work included improvements in meeting timeliness metrics. HMS ensured a strict adherence to the GSA rates and Federal Travel Regulations in an effort to maintain costs at a minimum. HMS staff, including the Project Director, was always readily accessible and maintained open communication with CMS staff.”